Refund Policy
A legal disclaimer
1. Non-Refundable Deposits
A deposit of [100]% is required before any strategy, design, or development work begins. This deposit represents the reservation of our professional development team's schedule and resources. Therefore, all upfront deposits are strictly non-refundable once project onboarding has commenced.
2. Refund Eligibility During Development
If you choose to cancel a project after the initial deposit has been paid but before the final website is completed, you may request a partial refund under the following conditions:
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Milestone 1 (Design Phase): If cancellation occurs before design layouts are approved, you may be eligible for a refund of any payments made beyond the initial deposit.
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Milestone 2 (Development Phase): Once you approve the visual designs and coding begins, no refunds will be issued for any milestones completed or hours worked up to the date of written cancellation notice.
3. Final Sales & Post-Launch
Once a website goes live, is transferred to your hosting server, or the final project files are delivered, all sales are final. We do not offer refunds, chargebacks, or credits after project completion. Any issues discovered post-launch will be handled under our standard [X]-day technical bug warranty.
4. Client Delays & Project Abandonment
We operate a highly professional schedule serving thousands of clients. If a project is delayed by the client for more than [3] consecutive days due to a lack of communication, missing content, or feedback delays, the project will be officially marked as "Abandoned."
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Abandoned projects are terminated without a refund.
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Reopening an abandoned project will require a mandatory re-activation fee of $[100].
5. Chargeback Disclaimer
By purchasing our services, you agree that you will not initiate a credit card chargeback or dispute with your bank for services already rendered. If a chargeback is filed maliciously or erroneously, we reserve the right to immediately take down your website, revoke your software licenses, and pursue legal collections for the unpaid balance plus any processing fees.
Refund Policy - the basics
1. Deposits are Non-Refundable
The [100]% deposit paid at the start of your project is non-refundable. This fee secures your spot in our schedule and covers the initial planning and design work.
2. Canceling Mid-Project
If you decide to cancel the project before it is finished:
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You only pay for the work we have completed up to that date.
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Once you approve the visual design and we start coding, no refunds can be given for that phase of work. [1]
3. All Sales are Final After Launch
Once your website goes live, or the final files are delivered to you, no refunds will be issued. If you find any technical bugs after launch, we will fix them for free within our standard [20]-day warranty period.
4. Ghosting & Delays
We work with thousands of clients and keep a tight professional schedule. If you stop responding or do not send your website content for more than [7] days, your project will be paused and marked as abandoned. No refunds are given for abandoned projects.